Neil CooperMD Privacy Policy
Effective Date: November 2, 2026
Last Updated: November 2, 2026
Who We Are and Scope
The Website and its content are owned by Neil Cooper, MD, LLC (“Company”, “we”, “us”). “You” means the user or viewer of www.neilcoopermd.com (the “Website”).
This policy describes how we collect, use, process, and share your information, including personal data used to access the Website. We do not use or share your information with anyone except as described here. We use information collected through the Website only for the purposes in this policy, and under our Terms and Conditions if you are a client or customer. Please read this policy carefully.
Information We Collect
Information You Give Us
We collect the minimum information needed to meet our obligations to you. This may include:
- Name and email address so we can send our newsletter. You consent by providing this information in our forms.
- Payment details, such as name, address, and card information, so we can process payment for our services and programs. Payments are handled by payment processors
- Name and email address when you send a question through our contact form. We may send you marketing emails with your consent.
- Information from a joint offer with a partner. We will make clear who is collecting it and whose privacy policy applies. If more than one party keeps the information, we will say so and link to each policy.
You provide this information voluntarily. You may opt out or ask us to delete your personal data at any time by contacting us at info@neilcoopermd.com. If you choose not to provide certain information, you may not be able to take part in some parts of the Website or its content.
Health Information
Health information and biometric data that you voluntarily provide as part of our services, packages, or programs. This information may appear in your client notes in our coaching platform, Practice Better, provided by Green Patch, Inc. Where HIPAA applies, vendors that handle protected health information for us are bound by business associate agreements.
Information Collected Automatically
We may use your IP address to diagnose server problems, administer the Website, identify which areas are used most, and display content according to your preferences. This traffic data does not identify you personally and helps us improve our services and marketing. Anonymous traffic data may be shared with business partners and advertisers in aggregate form.
How We Use Information
Contacting You
We may contact you with the information you give us when you consent, or under our contract to deliver services you buy. For example, if you sign up for a webinar, we may send you emails related to it. You can opt out of our emails at any time.
Processing Payments
We use the personal data you give us to process payment for services and programs you buy. We use third-party payment processors that take care to secure data.
Advertising
We may use limited contact information, such as an email address, to run social media advertisements or create lookalike audiences. We do not use health information, client notes, or Client Portal data for advertising.
Cookies and Tracking Technologies
We may use the standard cookies feature of major web browsers. You can disable cookies in your browser settings. If you do, your experience on the Website may be reduced, and some features may not work as intended.
We do not knowingly use cookies or similar tools to send your health information to advertising platforms.
How We Share Information
Service Providers
We may share your information with trusted third parties, such as our newsletter provider to contact you by email, our merchant accounts to process payments, Google and social media platforms to run advertisements, and our affiliates. Your personal data is accessed only by those who help obtain, manage, or store it, or who have a legitimate need to know, such as our hosting provider, newsletter provider, payment processors, and team members. We share personal data only with trusted third parties who use the same level of care that we do.
Legal and Safety Disclosures
We aim to keep your personal data confidential. We may disclose it if required by law or in good faith belief that doing so is necessary to protect our property or rights or those of our users, to protect the personal safety or rights of our users or the public, or to investigate or respond to a violation of this policy, our Disclaimer, Terms and Conditions, or any other agreement with us.
HIPAA and Consumer Health Data
When HIPAA Applies
If HIPAA applies to information we create or receive, our Notice of Privacy Practices explains how we use and disclose protected health information. You may request a copy of the Notice of Privacy Practices that applies to your care at any time by contacting us at info@neilcoopermd.com.
Where HIPAA applies, you have the right to:
- Access and receive a copy of your records
- Request corrections to your records
- Receive an accounting of certain disclosures
- Request restrictions on certain uses and disclosures
- Request confidential communications
- File a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights
We do not retaliate against anyone who files a complaint.
Consumer Health Data
Some laws protect health-related information that is not covered by HIPAA. We handle that information with the same care. We use it only for the purposes described in this policy, and we honor the rights the law gives you.
Information You Share Publicly
When you make your personal data available for others to see through the Website or its content, it may be seen, collected, and used by others. Examples include a comment on a blog post, a post in a Facebook group we manage, or details you share on a group coaching call. We are not responsible for unauthorized or improper use of information you choose to share this way.
Client Portal and Passwords
To use certain features of the Website or its content, you may need a username and password. You are responsible for keeping them confidential and for activity under your account. Please tell us right away if you notice unauthorized use of your account or any other breach of security. Log out at the end of each session. We use our best efforts to keep your password private, and we will not share it without your consent except as the law requires or when we believe in good faith that disclosure is necessary to identify or act against someone causing injury to others or interfering with our rights or property.
Your Privacy Rights
Depending on where you live, state law may give you the right to:
- Request information about how your personal data is used and receive a copy
- Request correction of your personal data
- Request deletion of your personal data
- Withdraw your consent at any time
- Opt out of marketing communications
These rights are not absolute and may be limited by law. They generally do not apply to protected health information governed by HIPAA. To make a request, contact us at info@neilcoopermd.com. We may verify your identity first.
Email and Unsubscribe
You can unsubscribe from our newsletters or updates at any time using the unsubscribe link at the bottom of our emails. If you have problems unsubscribing, contact us at info@neilcoopermd.com.
We have a no-spam policy. We comply with the CAN-SPAM Act of 2003 and never send misleading information. We do not sell or rent your email address.
Data Security
We take commercially reasonable steps to protect your personal data from misuse, disclosure, and unauthorized access. No system is fully secure, and we cannot guarantee that your personal data will always be safe.
Breach Notification
If a breach affects your information, we notify you and regulators as the law requires.
Data Retention
We keep your personal data for the minimum time needed to provide the information or services you requested. We may keep certain personal data longer when needed for legal, contractual, and accounting obligations.
Children’s Privacy
The Website and its content are directed to individuals who are at least 18 years old. We do not knowingly collect information from anyone under 18.
Third Party Websites
We may link to other websites. We are not responsible for the content or activities of any other individual, company, or entity whose website or materials are linked from ours, or for the privacy of information you share with them. Please review their privacy policies to learn how they store, use, and protect your personal data.
Changes to This Policy
We may update this policy from time to time. The Effective Date and Last Updated lines at the top show the latest version. We may use your contact information to tell you about changes. If there is a material change, we will contact you by email or post a prominent notice on the Website.
